How long does delivery take?

Our products are made-to-order and typically ship within 3–5 business days . Delivery times vary based on your location, but most orders arrive within 7–12 business days . You’ll receive tracking info as soon as your order ships.

Do you offer returns or exchanges?

Yes, we accept returns and exchanges within 7 days of delivery. Items must be unused, unwashed, and in original condition. Please contact us at info @ex11.in with your order number to initiate a return.

Is Cash on Delivery (COD) available?

Yes, we offer Cash on Delivery at checkout for added convenience. Simply choose COD as your payment option during checkout.

Where are your products made?

All Jay Paul pieces are proudly made in India using high-quality materials and ethical production practices. We focus on local craftsmanship and attention to detail in every product.