How long does delivery take?

Our products are made-to-order and typically ship within 3–5 business days . Delivery times vary based on your location, but most orders arrive within 7–12 business days . You’ll receive tracking info as soon as your order ships.

Do you offer returns or exchanges?

Yes, we accept returns and exchanges within 7 days of delivery. Items must be unused, unwashed, and in original condition. Please contact us at info @ex11.in with your order number to initiate a return.

Is Cash on Delivery (COD) available?

Yes, we offer Cash on Delivery at checkout for added convenience. Simply choose COD as your payment option during checkout.

Where are your products made?

All Jay Paul pieces are proudly made in India using high-quality materials and ethical production practices. We focus on local craftsmanship and attention to detail in every product.

Shipping & Delivery

0 Cart

Shipping & Delivery

At ex11.in, we are committed to delivering a seamless shopping experience — from the moment you place your order to the moment it arrives at your doorstep.

Order Processing Time

All orders are processed within 3–5 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation once your order is dispatched.

Shipping & Delivery

We offer free shipping on all orders across India.
There are no hidden fees — what you see is what you pay.

Shipping Type	Delivery Time	Charges
Standard Shipping	4–7 business days (post processing)	Free

Note: Delivery timelines may vary slightly based on location, weather conditions, or courier delays.

Order Tracking

Once your order is shipped, a tracking link will be shared with you via email or SMS.
You can also track your order anytime by logging into your account and visiting the My Orders section on www.ex11.in.

Delivery Attempts & Issues

Our delivery partners will make up to three attempts to deliver your order.
If delivery is unsuccessful after multiple attempts, the order will be returned to us.
For help regarding delivery, please contact us promptly.

Need Help?

For any queries related to shipping or delivery, reach out to our support team:

Email: info@ex11.in
WhatsApp: +91 98748 14401
Support Hours: Monday to Friday, 10:00 AM – 6:00 PM

JayPaul.in Scrolling Text

• EX11 Luxury Streetwear • Where Luxury Meets Street • Built for the Bold • Limited Pieces Only • New Collection Live • EX11 Luxury Streetwear • Where Luxury Meets Street • Built for the Bold • Limited Pieces Only • New Collection Live