Effective Date: 23rd May, 2025

At EX11, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit or make a purchase from EX11.

By using our website, you consent to the practices described below.

1. Information We Collect

We collect various types of information to provide you with the best shopping experience, including:

A. Personal Information

• Name

• Email address

• Phone number

• Shipping & billing address

• Payment details (processed securely, not stored by us)

B. Browsing Information

• IP address

• Browser type

• Device information

• Pages visited, time spent, and referring URLs

• Cookies and tracking pixels

C. Optional Information

• Responses to surveys or promotions

• Reviews or testimonials

• Social media profiles (if shared voluntarily)

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders

• To provide customer service and support

• To personalize your shopping experience

• To communicate order updates and promotional offers

• To improve our website’s functionality and performance

• To prevent fraudulent activities and ensure site security

3. Sharing Your Information

We do not sell or rent your data. We may share your data with:

• Trusted third-party service providers such as payment gateways, delivery partners, email platforms, and analytics tools.

• Legal and regulatory authorities, if required by law or to enforce our policies.

All third-party partners are contractually obligated to handle your data securely and only for intended purposes.

4. Cookies & Tracking Technologies

EX11.IN uses cookies to:-

• Remember your preferences

• Keep your shopping cart updated

• Analyze site traffic and user behavior

You can disable cookies through your browser settings. However, some features may not function properly if cookies are disabled.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You can request the deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct or update your information

• Request the deletion of your data

• Withdraw consent to marketing communications

To exercise any of these rights, contact us at info@ex11.in.

7. Security

We implement reasonable technical and organizational measures to safeguard your data, including:

• SSL encryption

• Secure payment gateways

• Regular security audits

However, no method of transmission over the Internet is 100% secure. By using our website, you acknowledge this risk.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please get in touch with us for immediate removal.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or the content they provide. We encourage you to review their privacy policies independently.

10. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:

• Email: info@ex11.in

• Whatsapp: +91 98748 14401