Contact Us

Q: How long does delivery take?

Our products are made-to-order and typically ship within 3–5 business days . Delivery times vary based on your location, but most orders arrive within 7–12 business days . You’ll receive tracking info as soon as your order ships.

Q: Do you offer returns or exchanges?

Yes, we accept returns and exchanges within 7 days of delivery. Items must be unused, unwashed, and in original condition. Please contact us at info @ex11.in with your order number to initiate a return.

Q: Is Cash on Delivery (COD) available?

Yes, we offer Cash on Delivery at checkout for added convenience. Simply choose COD as your payment option during checkout.

Q: Where are your products made?

All Jay Paul pieces are proudly made in India using high-quality materials and ethical production practices. We focus on local craftsmanship and attention to detail in every product.

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FAQs

Please read our FAQs before sending us a message.

How long does delivery take?

Our products are made-to-order and typically ship within 3–5 business days. Delivery times vary based on your location, but most orders arrive within 7–12 business days. You’ll receive tracking info as soon as your order ships.

Do you offer returns or exchanges?

Yes, we accept returns and exchanges within 7 days of delivery. Items must be unused, unwashed, and in original condition. Please contact us at info@ex11.in with your order number to initiate a return.

Is Cash on Delivery (COD) available?

Yes, we offer Cash on Delivery at checkout for added convenience. Simply choose COD as your payment option during checkout.

Where are your products made?

All Jay Paul pieces are proudly made in India using high-quality materials and ethical production practices. We focus on local craftsmanship and attention to detail in every product.

CONTACT

Questions? Feedback? We’re Just an Email Away.

At Ex11, we’re committed to delivering not just standout style, but standout service. Whether you’re tracking an order, curious about a product, or want to chat collaborations — we’re here to help.

General Inquiries & Customer Support: For all questions related to orders, products, shipping, or anything else, reach us at: info@ex11.in
We typically respond within 24 to 48 hours.

Returns & Exchanges: Not quite right? No problem. For return or exchange requests, please review our Returns Policy and contact us via email with your order number and details.

Shipping Information: To learn more about delivery timelines, shipping charges, or tracking details, visit our Shipping & Delivery page or reach out directly.

Collaborations & Partnerships: If you’re a creator, brand, or collaborator interested in working with Ex11, drop us a line at info@ex11.in with your proposal or concept.

We believe fashion is a conversation, and we’re always listening.
Let’s build something bold, together.

Our Contacts

Whether you have questions about your order, need help with sizing, want to start a return, or are interested in working with us. Our team is committed to providing quick, thoughtful support and will get back to you within 24–48 hours.