Do you offer returns or exchanges?

Yes, we accept returns and exchanges within 7 days of delivery. Items must be unused, unwashed, and in original condition. Please contact us at info @ex11.in with your order number to initiate a return.

Is Cash on Delivery (COD) available?

Yes, we offer Cash on Delivery at checkout for added convenience. Simply choose COD as your payment option during checkout.

FAQs | EX11

Q: How long does delivery take?

Our products are made-to-order and typically ship within 3–5 business days . Delivery times vary based on your location, but most orders arrive within 7–12 business days . You’ll receive tracking info as soon as your order ships.

Q: Where are your products made?

All Jay Paul pieces are proudly made in India using high-quality materials and ethical production practices. We focus on local craftsmanship and attention to detail in every product.

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FAQs

Orders & Payments

Q1: How do I place an order on Ex11.in?

Simply browse our collections, select your item, choose your size, and click “Add to Cart.” When you’re ready, proceed to checkout and follow the steps to complete your purchase.

Q2: What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and digital wallets like Google Pay, PhonePe, and Paytm.

Q3: Can I modify or cancel my order after placing it?

You can modify or cancel your order within 1 hour of placing it. After that, our team begins processing it for dispatch.

Q4: Why was my payment declined?

This can happen due to bank issues, incorrect details, or internet connectivity problems. If the issue persists, try another payment method or contact your bank.

Q5: Do you offer any discounts or promo codes?

Yes, we frequently run exclusive offers. Sign up for our newsletter and follow us on Instagram for the latest updates and codes.

Shipping & Delivery

Q1: Do you ship across India?

Absolutely! We offer PAN-India shipping with reliable delivery partners for a smooth experience.

Q2: How long does delivery take?

Orders are typically delivered within 3–7 business days, depending on your location.

Q3: Can I track my order?

Yes, once your order is shipped, we’ll email you a tracking link so you can follow your package in real-time.

Q4: Is express or same-day delivery available?

Express delivery is available in select metro cities. Please check availability at checkout.

Q5: What if I’m not home during delivery?

The delivery partner will attempt re-delivery or contact you. If not delivered after multiple attempts, the package will be returned to us.

Returns & Exchanges

Q1: Do you ship across India?

We accept returns within 7 days of delivery for unused and unworn items with tags intact.

Q2: How do I initiate a return or exchange?

Visit our Returns Center on Ex11.in, fill in your order details, and follow the steps. We’ll arrange a pickup or share drop-off details.

Q3: Are there any items not eligible for return?

A: Yes, final sale items and worn or damaged pieces are non-returnable.

Q4: Can I exchange an item for a different size?

Definitely. If the size is available, we’ll ship it out as soon as your return is received.

Sizing & Product Info

Q1: How do I find the right size?

Each product page includes a size chart. If you’re in between sizes, we suggest sizing up for a relaxed fit.

Q2: Where are your products made?

Most of our styles are designed to be unisex unless specified otherwise. Fit guides are included on the product pages.

Q3: What materials are used in your clothing?

We use premium, ethically sourced fabrics including organic cotton, heavyweight fleece, and sustainable blends.

Q4: Will the color fade or shrink after washing?

Our garments are pre-washed and colorfast. Follow the care instructions on the tag for best results.

Q5: Do you restock sold-out items?

Yes, some of our popular drops get restocked. You can sign up for restock alerts on the product page.

Brand & Community

Q1: What does Ex11 stand for?

Ex11 blends bold design with everyday streetwear, crafted to empower individuality with a touch of luxury.

Q2: Where are your products made?

Our collections are proudly designed in India and manufactured with partners who share our commitment to quality and sustainability.

Q3: Do you collaborate with artists or influencers?

Yes! We love creative partnerships. Reach out to info@ex11.in with your portfolio or ideas.

Q4: How can I stay updated on new drops?

Q5: How can I support the brand beyond buying clothes?

Join our community! Tag us on socials, share your fits, and be part of the movement redefining Indian streetwear.

Our Contacts

Whether you have questions about your order, need help with sizing, want to start a return, or are interested in working with us. Our team is committed to providing quick, thoughtful support and will get back to you within 24–48 hours.

Whatsapp:

+91 98748 14401

Email:

info@ex11.in

Adress:

Kolkata, West Bengal, India

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• EX11 Luxury Streetwear • Where Luxury Meets Street • Built for the Bold • Limited Pieces Only • New Collection Live • EX11 Luxury Streetwear • Where Luxury Meets Street • Built for the Bold • Limited Pieces Only • New Collection Live