How long does delivery take?

Our products are made-to-order and typically ship within 3–5 business days . Delivery times vary based on your location, but most orders arrive within 7–12 business days . You’ll receive tracking info as soon as your order ships.

Do you offer returns or exchanges?

Yes, we accept returns and exchanges within 7 days of delivery. Items must be unused, unwashed, and in original condition. Please contact us at info @ex11.in with your order number to initiate a return.

Is Cash on Delivery (COD) available?

Yes, we offer Cash on Delivery at checkout for added convenience. Simply choose COD as your payment option during checkout.

Where are your products made?

All Jay Paul pieces are proudly made in India using high-quality materials and ethical production practices. We focus on local craftsmanship and attention to detail in every product.

Terms & Conditions

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Terms & Conditions

Welcome to EX11. Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using our website. By accessing or using any part of this site, you agree to be bound by these Terms. If you do not agree to all the Terms, then you may not access the website or use any services.

General Information

EX11 is owned and operated by an individual under the brand name ex11.in, an India-based clothing and fashion platform specializing in premium streetwear. Our mission is to deliver bold, high-quality fashion pieces that reflect individuality and urban culture. Throughout the site, the terms “we”, “us”, and “our” refer to ex11.in.

Eligibility

By using this site, you affirm that you are at least 18 years old or using the site under the supervision of a parent or guardian. If you are accessing the website from outside India, you are responsible for compliance with local laws.

Products & Pricing

All products listed on EX11 are subject to availability.
We reserve the right to limit the quantities of any products or services we offer.
Prices are subject to change without notice.
We make every effort to display accurate product details, including colors and descriptions. However, we cannot guarantee your device’s display accurately reflects the actual item.

Orders

Placing an order means you agree to purchase the product at the listed price.
EX11 reserves the right to cancel or refuse any order for any reason, including limitations on quantities available, inaccuracies, or suspicion of fraud.
In case of cancellation from our end, any payment made will be refunded to the original payment method.

Payment

We accept major credit/debit cards, UPI, net banking, and digital wallets.
All payments are processed securely via trusted payment gateways.
EX11 does not store your payment information.

Shipping & Delivery

We offer PAN-India shipping.
The estimated delivery time is 5–7 business days, depending on your location.
Delays may occur due to circumstances beyond our control (weather, strikes, public holidays, etc.).
Tracking information will be provided once your order is shipped.

Returns & Exchanges

We accept returns or exchanges within 7 days of delivery, subject to our Return Policy.
Items must be unused, unworn, and in original condition with tags intact.
Certain items (e.g., accessories, final sale items) may not be eligible for return.
EX11 reserves the right to refuse returns that do not meet our policy conditions.

Intellectual Property

All content on EX11, including logos, images, graphics, text, and designs, is the intellectual property of ex11.in and protected under copyright and trademark laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

User Conduct

You agree not to:

Use the site for any unlawful purpose
Violate any local, state, or international laws
Post false or misleading information
Upload viruses or malicious code
Interfere with the security or functionality of the website

Third-Party Links

EX11 may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of these third-party sites and encourage you to read their terms separately.

Limitation of Liability

EX11 shall not be held liable for any indirect, incidental, or consequential damages arising from the use of or inability to use our site or products.

Indemnification

You agree to indemnify, defend, and hold harmless EX11 and its affiliates, directors, and employees from any claim or demand arising out of your breach of these Terms or violation of any law.

Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes constitutes your acceptance of the revised Terms.

Governing Law

These Terms are governed by and construed following the laws of India. Any disputes will be subject to the jurisdiction of the courts in Kolkata, India.